Returns and Exchanges

We are delighted you decided to buy from us today, thank you.

Exchanges or conversions to a gift voucher can be made online or in any of our stores if the item is received back within 14 calendar days of your purchase.

CHARGES:

  • We do not offer shipping labels which means that the customer is responsible for sending the item/s back to us
  • In the case of an exchange, the customer is required to pay for any further delivery fee required.
  • The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered.
  • Once we have received your return, an exchange will be shipped within 48 hours or a refund processed within 5-7 business days as the case may be. 

PRODUCT CONDITION:

  • ALL items must be received unworn, undamaged, free from blemishes and in its original packaging to qualify for an exchange or refund.
  • In the case that an item is received damaged, an exchange will not be possible regardless of circumstance. The customer will be responsible for any shipping cost associated with resending it back to them.
  • SALE items or items bought with a discount code will NOT eligible for an exchange regardless of circumstance. ONLY FULL PRICE items qualify for an exchange.
  • In a case where customer receives a faulty item, customer has 3 days from the date of delivery to file a complaint and not longer than 14 days to return said item after which we will no longer be able to accept said item regardless of the circumstance.
  • Finally, for a swift and seamless process, kindly ensure that your return meets the above terms and conditions.

RETURN POLICY

Item(s) are subject to RETURN/EXCHANGE 

TIMELINE:

  • 3 business days from date of delivery/Pick Up for orders placed within Lagos 
  • 5 business days from date of delivery for orders placed within Nigeria but outside Lagos
  • 10 business days from the date of delivery for orders shipped outside Nigeria
  • The item(s) MUST  physically be in our possession within the above time frame for the item to qualify for an exchange or refund.  There are no exceptions to this rule.
  • “Pick up in store” orders are only eligible for refund if picked up within 2 weeks of order date. Later pick ups will only be eligible for store credit. “Pick up in store” orders picked up later than 6 weeks will not be eligible for exchange or refund.
  • EXCEPTIONS: Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.

DOMESTIC SHIPPING

  • Delivery within Lagos takes 1-3 working days while deliveries outside Lagos but within Nigeria takes 4-6 working days.

INTERNATIONAL SHIPPING

  • All international orders are fulfilled by DHL so they are trackable. Delivery time for international orders is 5-7 working days after order placement